Terms of use

1. Who we are

CoDeliver.io is operated by KOUVARITAKIS I.K.E. (the “Company”), based at Filimonos 9, Thessaloniki 54351, Greece. For any questions you can contact info@codeliver.io.

2. What CoDeliver.io is

CoDeliver.io is an online platform for managing delivery fleets and orders (software‑as‑a‑service). It lets organisations register delivery requests, assign them to couriers and monitor fleet activity at a high level.

The platform is offered under different operating plans (Simple, Basic, Semi-Auto, Auto), which define how automated assignment is and whether GPS or order bundling is used. These terms apply to all plans unless something different has been agreed in a separate written agreement.

3. Accounts and access

To use the service, a customer account (Group) is created with stores, zones and users. You are responsible for:

• providing accurate and up‑to‑date information,
• keeping login credentials (username, passwords, PINs) safe,
• notifying the Company if you suspect unauthorised access to your account.

The Company may suspend or restrict access in case of serious misuse of the service, attempted security breaches or non‑payment.

4. Pricing and payments

Use of the service is typically billed as a one‑off activation fee and a monthly subscription. The subscription may depend on:

• the number of stores configured in the platform,
• the maximum number of couriers concurrently connected during a shift,
• the chosen operating plan and any add‑ons (map, integrations, MDM, etc.).

Exact prices, discounts and payment terms are set out in the commercial proposal or contract you have agreed with the Company or are calculated via the CoDeliver Cost Wizard. Unless otherwise agreed, subscriptions are payable monthly in advance.

5. Intellectual property and licence

All software, source code, user interface design, documentation and the CoDeliver brand are the exclusive property of the Company. You receive a non‑exclusive, non‑transferable licence to use the service only for your internal business purposes and only while your subscription is active.

You may not copy, modify, resell, sublicense, decompile, reverse engineer or otherwise attempt to extract the source code of the service, nor use it to build a competing product.

6. Acceptable use

You agree to use CoDeliver.io in a lawful and reasonable way:

• only entering data that is lawful and relevant to your delivery operations,
• not uploading content that infringes third‑party rights (for example personal data without consent, defamatory or illegal content),
• not attempting to bypass security measures or technical limits of the service.

You are solely responsible for the lawfulness and accuracy of the data you enter (for example recipient details, driver and store information).

7. Data protection

The Company processes personal data only to the extent necessary to provide the service and in line with the Privacy policy. In summary:

• account details (such as email, username) are kept while the cooperation is active,
• recipient data (address, phone) is kept only as long as needed to execute the delivery and is then deleted,
• the Company applies technical and organisational measures to protect data.

By using the service you confirm that you have informed relevant staff and collaborators about the processing of their data where required.

8. Support

The platform includes basic technical maintenance. Optional support packs and additional consulting hours can be agreed separately, according to the commercial proposal in place.

9. Limitation of liability

The service is provided “as is” for professional use. The Company uses reasonable efforts to ensure availability and correct operation, but cannot guarantee there will never be interruptions or errors (for example due to third‑party providers, Internet or cloud infrastructure).

To the maximum extent permitted by law, the Company's aggregate liability for any claim related to the service is limited to the total subscription fees you paid for the month immediately before the event giving rise to the claim. The Company is not liable for indirect or consequential damages, loss of profits or loss of data.

10. Termination

You may stop using the service by giving written notice (for example by email) in line with the commercial agreement or contract you have with the Company. The Company may suspend or terminate access in case of serious breach of these terms or repeated non‑payment.

After termination you can request an export of your core data in a common file format within a reasonable timeframe. The Company may then delete your data from its systems in line with the Privacy policy.

11. Changes to the service and pricing

The Company may improve or modify the service over time, adding or removing features. For changes that materially affect how you use the service or its pricing, you will be notified in advance by email or within the product.

12. Governing law and jurisdiction

These terms are governed by Greek law. Any dispute arising out of or in connection with the CoDeliver.io service will be resolved by the competent courts of Thessaloniki, Greece.